100% refund if you cancel at least 30 days before check in (NOTE: Guest covered under Red Sky rental vacation insurance – the travel insurance premium is non refundable).
50% refund if you cancel at least 14 days before check in (NOTE: Guest covered under Red Sky rental vacation insurance – the travel insurance premium is non refundable).
No refund if you cancel less than 14 days before check in.
The 100% cancellation loss can be avoided if: (1) Red Sky rental vacation insurance was purchased and the reason for cancellation is a reason covered under the travel insurance; or (2) Brooks and Shorey Resorts can re-rent the unit for the full term of the original rental period, in which case the guest will be charged 10% of the total paid as rebooking fee. Prior to arrival, if a guest has to shorten their stay or change their unit, normal cancellation penalties may apply, whether they are insured or not. Refunds issued by Brooks and Shorey Resorts will be issued no more than 30 days after departure date of original stay. Refunds are payable to the guest within 30 days after the subsequent re-rent payment has cleared our account.