FAQ

Beach chairs are available March 1st – October 31st. Each reservation
receives one umbrella and two chairs per paid day. Chairs are a first come first
serve basis. Please pick a set (umbrella and two chairs) and the attendant will
come by and ask you what your unit number is.

If you would like to rent an additional set, please see beach attendant to discuss pricing.

Touchstay. Please locate your guidebook in your email/texts upon booking! No download required.

Call Xplorie at 850-424-7977 to schedule your activities. Your Sand and Shore Pass will be sent to your email on your arrival date. Each reservation is allowed one activity pass per day per activity. They do not roll over and cannot be accumulated.

All units are keyless entry. You will receive a phone call and email with your door code once your unit is ready for check-in.

If you are checking in after hours ( after 5:00 pm) and have not received your door code via phone call, email or text, please call our after-hours line at 850-585-9387 and leave a voice message. You will receive a return call as soon as possible.

Check-in time is between 4:00 pm – 6:00 pm. We cannot guarantee an early check-in, as soon as the unit is available, WE WILL CALL AND EMAIL YOU. You are welcome to use the property pool and the beach chairs while you wait.

No pets allowed. Service animals allowed with proper documentation.

Yes, but it cannot be left on the beach overnight. Tents can be no larger than 10×10.

Azure and Waterscape are the only properties that require wristbands. They will be left in the unit.

No, if you would like to make additional payments, please call our office during business hours (8:30 am – 5:00 pm CST, 7 days per week).

No, perishable supplies are not provided.

We do provide a starter set of the following: paper towels, toilet paper, trash bags, dishwasher pods, laundry detergent, shampoo, conditioner, body lotion, face and hand soap. If you need more of the above products you will have to purchase them.

Call our office at 888-244-4137. If you have a true EMERGENCY after office hours, please call 850-585-9387 and leave a message and someone will contact you as soon as possible.

Please allow 12 hours for the refrigerator to cool newly stocked items. Please DO NOT adjust the temperature setting of the refrigerator. If necessary, purchase bags of ice to cool the items.

Yes, hairdryers are provided.

Some owners choose to add a Keurig to their condo, but it is not required. All units are stocked with a standard coffee pot. Bring standard round coffee filters.

Some owners choose to add a Crockpot to their condo, but it is not required.

Yes, but it cannot be left on the beach over night.

Check out is at 10:00 am.